Get a conversation with its messages and notes

The conversation, every message (oldest first), the internal notes, and timeline — messages and notes
merged in the order the cabinet shows them. Reading does not change the status unless mark_read=1
(then an unread conversation becomes open, as when a person opens it in the cabinet).

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Path Params
integer
required
Query Params
boolean
Defaults to false
boolean
Defaults to false

1 = add body_html (sanitised) to the customer's messages

string

Comma-separated extras: customer (the customer card, same as GET …/customer), events (status and assignee history).

Headers
string
required
string

Required for client API keys (projects.project_id slug). Not needed for legacy project keys.

Responses

404

Not found in this project (or the sender is muted)

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Response
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application/json