Reply to the customer

Sends an email to the customer from the project's "Send emails from" address (Project → Emails; 422 if it is not set),
with the reply signature appended and {placeholders} ({email}, USER_ID, {project_name} …) filled in.
The conversation becomes open if it was unread or closed; an unassigned conversation is assigned to the sender (client keys).

Send multipart/form-data with attachments[] to attach files (up to 10, 20 MB each). To make a retry safe, pass a
client_key (or an Idempotency-Key header): the same key within 15 minutes returns the first message instead of emailing again.
For the demo conversation the reply is stored but nothing is sent.

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Path Params
integer
required
Body Params
string
required
length ≤ 50000

Plain text

string
length ≤ 64
Headers
string
required
string

Required for client API keys (projects.project_id slug). Not needed for legacy project keys.

string
length ≤ 64
string
enum
Defaults to application/json

Generated from available request content types

Allowed:
Responses

404

Not found

422

Validation error, or the project cannot send mail yet

429

More than 60 replies per minute

502

The mail provider failed

Language
Credentials
Header
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Response
Click Try It! to start a request and see the response here! Or choose an example:
application/json