List Support Desk conversations

get

https://api.web2wave.com/api/support/conversations

Customer conversations of the project, newest activity first. The same filters as the cabinet inbox.
Senders on the project's "Mute emails" list never appear. Needs the Support Desk enabled and covered by the
trial, a subscription or a grant (403 otherwise). Roles: Owner, Administrator, Support Manager (and project keys).

counts is the whole backlog of the desk, independent of the filters and the page.

Recent Requests

Time	Status	User Agent
Retrieving recent requests…

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Query Params

status

string

enum

Defaults to active

active (default) = unread + open, all = every status, or one status.

Allowed:

assignee

string

me (needs a client key), none (unassigned), any (default) or a team member id (see GET /support/members).

request_type

string

enum

A request type, or none for conversations that are not classified.

string

length ≤ 200

Search. Every word (up to 6) must appear in the customer's email, the subject, the previews or any message.

from

date

Last message on or after this date (project time zone)

date

Last message on or before this date (project time zone)

include_demo

boolean

Defaults to false

1 = include the built-in welcome conversation

order

string

enum

Defaults to desc

Sort by last message

Allowed:

page

integer

≥ 1

Defaults to 1

per_page

integer

1 to 100

Defaults to 40

Headers

api_key

string

required

X-Web2wave-Project-Id

string

Required for client API keys (projects.project_id slug). Not needed for legacy project keys.

Responses

403

Role without the support section, or Support Desk is not enabled / not covered by a trial or subscription

422

Invalid filter

200Conversations

401A valid API key is required